CommentI had been going to the same hair stylist for two years, her name was Chelsea and she was the manager at the evergreen store. Well after two years she left, with no warning, and she took our color cards with her. Well of coarse I was devastated, but another girl name Joy assured that she could do my hair. Alls that needed to be done was the roots of my hair.
Well when I was done I had some much orange. She did not follow the lines in my hair, and colored over the blond with brown and added bleach to the nearly black hair, which made it a orange. I was mortified. I paid for the service, 100.00. And did not complain.
I waited a 2 months and went to another hair masters, in hopes of help. Well the girl, who did my hair, assured me that she was a pro and can fix anything. So she did my hair, as she was in shock as to my hairs condition, she said that she could not even follow any lines in my hair, well when she was finished my hair was worse then when I started. I had this god awful color on top of the different color I had on top. Basically the top of my hair was orange and the bottom was a cross between red and black, maybe?
Well feeling highly upset, I again paid and I decided to call the corporate office, which basically called me a liar and told me that it had to investigate. I then went to the manager of the store that I had just went to and her name was Heidi, she said she would be willing to fix my hair, Now so far they have used at least 3 different colors and this one promised she could match it.. Uh no. She could not fix my blond (I mean orange because so much damage had been done and my red/brown would soon have black added to the color... and a mullet to match.
At this point I was pissed, I called corporate again and they were not willing to refund me, they called an area supervisor who said I could go to one of their best hair colorist in Bothell. Basically the lady Carly said that I was sent to her to see if there was any merit to my complaint. She agreed with me, she said that she called corporate and told them that this is a problem, and it will need to be fixed. Well on my first two appointments she conditioned my hair, due to all the damage. And on the third visit she sent me home with a bottle and told me to condition every night.
So about two weeks later I called her and asked if she could look at my hair, she did. When I received at the salon, she said that she had spoken with customer care and had requested a gift card, so that she could be paid in a timely manner, they issued her $250.00. She assured me that they would take responsibility and make sure my hair would return to normal. She had me purchase numerous conditions, and she colored my hair one time, which took the whole gift card. She made me another appointment because my hair was far from done, burnt, black and orange with some white, she assured me that next time would be it. Well on the appointment date, I received a call from corporate telling me that they had went above and beyond and if I wanted my hair completed I would have to pay for it..
Upset was an understatement. I had been faithful customer for two years with no complaints ever. I called to customer service and they acted like this was big joke, I called to Carly and she said that she could not speak to me. She can not complete my hair.. Later in the day the area manager came to take Carly out to lunch, obviously to write a statement as Carly had said. I never asked for a gift card, I never wanted a refund; I just wanted my hair fixed. This has made me very sad; I have no self esteem now. I went from getting compliments on my hair, to people asking me “what happened to my hair” it is very disappoint to be treated this way .. I have spent several hours trying to repair my hair, at least 1 ½ hrs a night just trying to condition. I even called them on sept 3rd and asked for the colors to my hair so I can get it fixed at another location. They refused..
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